At XTS, we understand that our customers and partners require fast, reliable support to derive maximum value from their investment in our products. XTS' experienced Support Team is dedicated to providing timely, quality service and product support.
Community Support
Please Register with our website to access support documentation, post on the message board, access knowledgebase articles, and more.
Phone and Email Support
Standard Edition - authorized customers only web site self services support is available at no additional charge. Per incident support costs for Standard Edition customers is $100 USD per incident, unless the problem is determined to be a bug in our software.
Enterprise and Platinum Edition - Authorized customers are entitled to technical phone and email support for an unlimited number of support incidents, access to online support, and publicly available training for those products and locations listed on the purchase order.
Phone Support: 925.242.0777
Email Support: support@xtsinc.com
Software Upgrades
Upgrades to software are provided for those licensed Citrix farms identified as being under Maintenance and Support Subscription as per the terms within the XTS End User License Agreement.
Standard Edition – Only .X minor upgrades are available at no additional charge. Major X. upgrades are not covered under the maintenance agreement.
Enterprise and Platinum Edition - Customer is entitled to access all software updates that are released for the product(s) identified on the purchase order. Customer primary contacts are notified when new releases are available in addition to announcements on our customer resources page. There is also a “check for updates” option within the software.