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Top Ten IT Management Trends
XTS Introspect can solve many of the complex challenges facing IT departments. Enterprise Management Associates® identified 12 hot trends in IT for 2009 and XTS Introspect can help you deal with 10 of those trends in your Citrix environment.
1. Widespread proliferation of virtualization will continue to present formidable management challenges – following exuberant and largely under-managed virtualization deployments, EMA predicts that comprehensive management of virtual systems will be the most important success factor for virtual environments in 2009. 

 XTS Introspect helps plan more efficient Citrix XenApp migrations from physical to virtual servers and then follows through with analysis for optimizing performance.

2. Increased adoption of technologies that facilitate management of IT as a business – IT organizations are moving beyond technology management and expanding into the business of IT, including strategy, marketing, staffing, suppliers, service portfolio and investment. EMA expects an increase in application of service catalog, service portfolio, business service management (BSM) and other technologies that help companies manage the business of IT to deliver greater value at lower cost.

 Many customers using XTS Introspect are doing chargebacks to better facilitate the management of IT as a business and highlights the value IT is providing through consistent application delivery.  Chargeback reports help management understand usage by department and plan cost allocations accordingly.

3. Role of the service desk to transform and gain importance – the pressure to run IT as a business will further move the help desk front-and-center as a key customer-facing discipline. EMA expects traditional help desks to evolve into modern service desks that will shoulder broader responsibilities and become part of companies' larger IT Service Management (ITSM) strategies.

 Introspect can be used by help desk to check historical usage and configurations for easier and faster troubleshooting without having to take the time away from a Citrix engineer.

4. Forecast for cloud computing calls for rough weather – perhaps the most hyped technology of 2008, cloud computing will undoubtedly continue its reach into the enterprise during the coming year. However, EMA predicts that savvy IT professionals will demand credible answers to growing concerns around reliability, security and compliance before adopting cloud computing as a viable approach for mission-critical applications.

 If you are offering cloud computing as a service, Introspect reports for chargeback, SLA’s, and audits will help ease concerns around reliability and compliance.

5. Green IT investments will be fueled by cost savings vs. environmental altruism – although some won’t admit it publicly, “Green IT” is not purely about environmental sustainability and corporate altruism. More so, employing Green practices and technologies will be driven by ROI and reductions in IT power consumption in both the data center and on the desktop. With spiking energy costs and a tight economy, EMA predicts that Green IT will be all about dollars in 2009.

 Customers concerned about reducing their carbon footprint can potentially reduce server count by analyzing the concurrency and resource utilization reports from Introspect.  Applications and users can be more efficiently allocated on servers that aren’t fully utilized, enabling server reduction and therefore a reduction in power consumption.

6. IT governance initiatives will help enterprises weather the economic storm – IT is rightly seen by many as a potential savior for organizations trying to weather the economic storm. Along those lines, EMA predicts that organizations will increasingly turn to IT governance initiatives, such as project and portfolio management (PPM), resource management and financial control to create an edge in these tough economic times.

 Under initiatives like ITIL, Introspect reports can provide insights that help engineers to more efficiently manage Citrix farms following the governance parameters implemented by management.  Configuration reports will make it easy to ensure servers, application and user properties and policies are set up in compliance with the standards in Citrix farms.

7. Significantly increased threats, new approaches to IT management and economic pressures will keep IT security in the forefront – an explosion in threats, organized cybercrime, unresolved questions about the security of virtualization and cloud computing and the global economic crisis will keep IT security front and center in 2009. EMA predicts that these factors will put new pressure on business executives to recognize IT risk management as a central aspect of IT governance, with new emphasis placed on improving the effectiveness of complementary IT management and security operations.

 Historical usage reports and configuration baseline analysis will enable more comprehensive security audits.

8. Economic pressures to drive strategic (but quantifiable) investments in automation – with the economy facing challenges of historic proportion, IT organizations are under intense pressure to reduce expenses while continuing to improve the strategic value of IT by providing flexible, dynamic and efficient IT services that drive business success. EMA believes that organizations will increasingly turn to automation as a means of doing more with less – especially in the data center and storage arena .

 XTS Introspect is a turn-key solution that can be used as a “set and forget” tool, therefore it fits into any IT organizations automation strategy to reduce resources and time spent managing Citrix.  There is no need to reinvent the wheel with custom work from internal or external resources.

9. Changing organizational roles will escalate demand for new management technologies – as IT silos become more integrated along a service management model, the need for new technologies to support cross-domain collaboration and more cohesive views of infrastructure-to-service interdependencies will become paramount.   The politics of collaboration will reach well beyond finger pointing to higher levels of automated diagnostics, process automation and shared access to information that will in turn reduce IT operational costs. 

 XTS Introspect enables insight into Citrix usage and configurations that can be shared for collaboration between groups, both in IT and business departments.  Reports published to shared portals can provide information about service levels and overall farm performance.

10. CMDBs will mature into integrated systems with a heightened focus on federation, resulting in faster time-to-value – look for maturing “CMDB System” deployments that encompass application discovery, provide better metrics and closely link to related architectures like process automation. These federated CMDB Systems will consist of components targeted at unique constituencies (e.g. network managers, asset managers), increasing IT flexibility and speeding the realization of benefits from a core CMDB investment.

 XTS Introspect provides configuration archiving and automated “diff” report capabilities to easily identify when changes occurred, and keeping a record for potential audits.

To learn more about XTS Introspect features, click here.  For more information please email info@xtsinc.com or call 888-243-4492 X1.


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